Privacy Policy

Introduction

Shieldnet is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage our cybersecurity services. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and implement appropriate security measures to protect your information.

By using our services or website, you consent to the collection and use of information in accordance with this policy. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you contact us, request our services, or use our website. This may include your name, email address, phone number, company name, job title, and any other information you choose to provide in communications with us.

Technical Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. We collect this information through cookies and similar technologies.

Service-Related Information

When you engage our cybersecurity services, we may collect information about your AI systems, infrastructure, security posture, and technical environment necessary to conduct assessments and provide recommendations. This information is collected solely for service delivery purposes.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our cybersecurity services
• To respond to your inquiries and communicate with you about our services
• To send you technical notices, updates, and security alerts
• To analyze website usage and improve user experience
• To comply with legal obligations and enforce our terms
• To protect against fraudulent or illegal activity

We process your personal data based on legitimate business interests, contractual necessity, consent, or legal compliance as required under Malaysian law.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist in operating our website, conducting business, or servicing you. These providers are contractually obligated to maintain confidentiality and use your data only for specified purposes.

Legal Requirements: We may disclose information when required by law, legal process, litigation, or requests from governmental authorities within or outside Malaysia.

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our clients or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access our services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

We use essential cookies necessary for website functionality, analytics cookies to understand site usage, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service-related data is typically retained for the duration of our engagement plus seven years for record-keeping purposes. Marketing communications data is retained until you opt out or request deletion.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

Your Rights

Under Malaysian PDPA, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
• Right to Limit Processing: You may request that we limit processing of your personal data in certain circumstances
• Right to Complain: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, please contact us at [email protected]. We will respond to your request within thirty days in accordance with PDPA requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under eighteen years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: